Reference

Explore Our Legal Terms and Account Rights

idxstar slot operates under a defined legal framework so you know exactly where you stand every time you open your account or make a deposit via DANA, OVO…

Clear Account TermsDANA & OVO Deposits CoveredData Handled SecurelyContact Path DocumentedAccess Depends on Local Law
idxstar slot Explore Our Legal Terms and Account Rights
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Question

If you have a question about your rights under our terms, a data-handling concern or a request to amend your account details, our support team is reachable seven days a week between 08.00 and 23.00 WIB. We aim to respond to all formal legal or privacy requests within 3 business days, and you will always receive a reference number so you can track the status of your case.

Team online

Live Chat

Reach our legal support team via the live chat widget in your account dashboard, available daily from 08.00 to 23.00 WIB. Quote your account ID so our team can pull your record immediately.

Email Support

Send formal data-access or account-amendment requests to our support email. We issue a case reference number within one hour of receipt and provide a full written response within 3 business days.

Help Centre

Our Help Centre hosts the full text of our Terms and Conditions, Privacy Policy and Cookie Policy. You can download a PDF copy of any document directly from your account settings page.

ACCOUNT SECURITY STANDARDS

See How We Handle Your Data and Account

We treat your account information as a responsibility, not an asset to monetise.

Data Encryption

All personal data — including payment details from DANA, OVO, GoPay and QRIS transactions — is encrypted at rest and…

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how you navigate the lobby.

Data Retention

Account and transaction records are held for the period required by applicable law.

Account Security

Two-factor authentication is available on all accounts. We strongly encourage you to activate it via your account security settings.

Right to Access

You may request a full export of your personal data at any time by submitting a written request through live…

Policy Updates

When our Terms or Privacy Policy change, we notify you via the email address on your account at least 14…

Open Answers to Common Legal Queries

Below are the questions our account holders ask most often about our legal terms, data handling and account rights. If your question is not covered here, the live chat team is available daily from 08.00 to 23.00 WIB and can escalate formal legal requests on your behalf.

Your account is governed by our Terms and Conditions, Privacy Policy and Cookie Policy, all available for download in your account settings. Where access or eligibility is discussed, it depends on local law and your registered region.

Payment data from DANA, OVO, GoPay and QRIS is encrypted and stored only for the retention period required by applicable regulation. We do not retain raw wallet credentials and never sell transaction records to third parties.

Yes. Submit a written deletion request via live chat or email with your account ID. We verify your identity, process the request and send written confirmation of deletion within 3 business days of approval.

Log in to your account, go to Settings, then select Legal Documents. From there you can view or download the current Terms and Conditions, Privacy Policy and Cookie Policy as a PDF at any time.

We send an email to your registered address at least 14 days before any policy update takes effect. The notification includes a summary of what changed, and the full updated document is available in your account settings immediately.

Access to certain features depends on local law. While account holders in Makassar, Jakarta and across Indonesia are subject to the same core Terms, specific product features may vary based on applicable regional regulation.

Contact us immediately via live chat, available daily from 08.00 to 23.00 WIB. Our team can lock your account within minutes, review login logs and initiate a formal security review. Two-factor authentication adds an extra layer of protection.